FAQ

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 7–15 business days after a 1–3 day processing period.

Do you ship internationally?

Currently, we only ship within the United States, Canada, and United Kingdom.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking link. It can take 24–48 hours for the link to update.

Product & Quality

What is the bracelet made of?

The Sundrop Bloom features gold-toned finishes and high-quality faceted stones designed for daily wear. To keep it shining, avoid contact with heavy water or chemicals.

Is the jewelry adjustable?

Yes, the bracelet is designed with an adjustable clasp to fit most wrist sizes comfortably.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for items in their original condition. Please contact us at support@maisylane.com to start a return.

What if my item arrives damaged?

Please email us immediately with a photo of the damaged item and the packaging so we can resolve the issue for you.

Orders & Payments

Can I change or cancel my order?

Because we process orders quickly, you have 24 hours after placing an order to request a change or cancellation.

What payment methods do you accept?

We accept all major credit cards and ShopPay/Apple Pay.